WHAT ARE THE SHIPPING COSTS?
For the shipping cost, simply add all the products you wish to purchase to your cart and enter your address. The cost will be calculated based on your shipping address. We ship to the UK, Ireland, France, Germany, Spain and Portugal.
CAN I COLLECT FROM THE FACTORY?
Yes you can, simply select this option at checkout. However you must call and arrange a suitable time for collection as we are an operational factory open from 9am – 5pm Monday – Friday.
DO YOU HAVE STOCKISTS?
Yes, we have a number of stockists around the UK and Europe. Click here to find out where your nearest stockist is.
CAN I TEST A KAYAK BEFORE I BUY IT?
We have a huge number of rental companies all over the UK using our kayaks. Click here for a full list where you can try one out before purchasing one from our website.
WHY BUY A FATYAK™ KAYAK?
Our Fatyak™ Kayaks are made in Somerset, very affordable and come in great funky colours.
What features are standard on the Fatyak™?
The Fatyak™ Surf is our basic kayak, this comes with padeyes and toggle carry handles. The Fatyak™ Kaafu comes with 2 x waterproof storage hatches, moulded in carry handles, 2 x paddle parks and rear storage compartment. The Fatyak™ Mahee has all of the same features as the Kaafu.
WILL I GET WET WITH ‘SIT ON TOP’ KAYAKING?
Due to the nature of the sport, you will get wet especially in the seat area. You can if preferred plug the drainage holes with scupper plugs, these are available in the accessory section on our site. However, we do not recommend plugging all as you should allow water to flow out when in use.
WHAT ARE THE WEIGHT LIMITS OF THE FATYAK™, AM I TOO HEAVY?
The Fatyak™ Surf has a weight limit of 90kgs, the Fatyak™ Kaafu is 130kgs and the Fatyak™ Mahee has a combined weight limit of 200kgs. They will all take more, but you will sit lower in the water. We have not heard of anyone that is too big for a Fatyak™ Yet!
I AM NEW TO KAYAKING WHAT EQUIPMENT DO I NEED?
To get you started you will need the Fatyak™, paddle and seat back plus a buoyancy aid – all of which are available in our accessory section.
WHAT ARE THE HOLES FOR IN THE FATYAK™?
These are drainage holes, there is also a drainage plug at the rear of the kayaks which needs to be let out regularly to release any pressure.
WHICH FATYAK™ IS BEST SUITED TO A CHILD?
The Fatyak™ Surf is a very stable boat and is designed to sit lower in the water, making it ideal for children. But, we have had children as young as 7 paddling the Fatyak™ Kaafu too. Check out the videos on our website and the photos on our FB page.
HOW IS THE BEST WAY TO STORE MY FATYAK™?
We recommend storing your Fatyak™ in a garage or under cover out of the UV light, however all of our products are made of UV stabilised plastics and will reform to original shape. The Fatyak™ is best stored on its side, preferably in a wall rack or similar see our storage/transportation section on website.
WHAT DO YOU RECOMMEND FOR TRANSPORTING MY FATYAK™?
The Fatyaks can easily be transported on a roof rack, with straps to secure. See our accessory section for racks we sell.
WILL I BE ABLE TO CARRY MY FATYAK™ ON MY OWN?
The Fatyak™ Surf and Kaafu are both light weight, and easily carried. However, you do have the option to a sit on top trolley, which is inserted into the scupper holes on the bottom of the boat. Available to purchase in our accessory section.
IS THE FATYAK™ SURF SUITABLE FOR RIVERS/LAKES?
The Fatyak™ Surf is a great play boat for mucking around in the waves, it is not suitable for rivers or paddling any distance.
I WANT A VERSATILE FATYAK™ FOR BOTH SEA AND RIVER USE, WHICH ONE SHOULD I OPT FOR?
The Fatyak™ Kaafu is great for surfing the waves, but due to the design of the hull tracks very well through the water, making it easy to paddle and great for rivers and lakes too. Again, the Fatyak™ Mahee is versatile and can be used in sea and rivers/lakes.
CAN WE VIEW IN YOUR SHOWROOM?
We do have Fatyak™s here available to look at and are open Monday – Friday 9am – 5pm, but please bear in mind we are an operational factory.
WHERE CAN I TRY OUT #FATYAKING?
We have supplied many rental fleets around the UK, telephone our office for the nearest to you Tel: 01984 635043
IF I ORDER ONLINE WHEN CAN I EXPECT DELIVERY?
Delivery is typically within 5-7 working days, we use Tuffnells as a courier and they deliver on a fully trackable delivery service. We now offer a 24hr delivery service at a cost please see shipping options for charge.
WHAT MODEL FISH FINDER IS SHOWN IN THE PICTURES ON THE WEBSITE?
The Fishfinder used in the photos is the Humminbird 100.
WHAT SAFETY MEASURES DO I NEED TO TAKE WHEN FATYAKING?
We recommend safety measures which are on our Safety page, also worth looking at the BCU which have a leaflet available safe Sit On Top Paddling see www.bcu.co.uk
WHAT IS THE DIFFERENCE IN THE 3 SEATS AVAILABLE?
The basic seat back is a seat that sits around the ball of your back. The comfort seat back is a more padded version with a zipper storage compartment on the back. The sports seat back is one that has a padded cushion seat and comes right up the back. The basic seat back is the one shown in the package deals.
IS THE PADDLE SUITED TO BOTH LEFT AND RIGHT HANDED PADDLERS?
Our paddles are 2 piece paddles, which make it easier for storage and transporting and are OK for both right and left handed paddlers.
CAN I PADDLE THE MAHEE ON MY OWN?
If paddling the Fatyak™ Mahee alone you will need to sit in the rear seat, but it is possible.
DO I NEED LEG STRAPS?
The legstraps are great for surfing as they give you more control with your Fatyak™, they also double up as a carry handle as shown in our website.
WHAT ARE FATYAKS™ CONSTRUCTED FROM?
Our standard Fatyak™ models are all constructed from high grade MDPE (medium density polyethylene) and are very durable and strong.
The new Fatyak™ Adventure S range is constructed from high grade HDPE (high density polyethylene) and are lighter and stronger, making them ideal for the elite/more serious paddler see: http://www.Fatyak-kayaks.co.uk/the-brand-new-adventure-s-kayak-range/
CAN I BUY FROM OUTSIDE THE UK?
Yes, we can ship overseas please see: http://www.Fatyak-kayaks.co.uk/international-orders/
I AM INTERESTED IN FATYAK™ FOR MY BUSINESS, WHAT DO I DO?
Our UK made Fatyak™ Kayaks are perfect for the rental market as they are very stable, easy to paddle and great for paddlers of all abilities. If you are interested in using our products, please see: http://www.Fatyak-kayaks.co.uk/trade-page/
FATYAK™ QUALITY SYSTEM
Fatyak™ Kayaks operate within a quality system accredited to the ISO 9001, ISO 14001 and OHAS 18001 standards which are independently verified by external auditors. Each Fatyak™ is inspected and approved during assembly. Each Fatyak™ is inspected and approved after assembly by specially trained quality personnel. are all manufactured in accordance to BS7852 Throughout our many years of experience working in plastics we have developed to a customer focused approach by the way we control and inspect all of our products.
Products are assessed against 3 criteria using a risk assessment approach based on risk to the customer:
Functionality – will the product perform correctly and meet or exceed the customer’s expectations of longevity?
Aesthetics – does the product meet or exceed the customer’s expectations?
Legal requirements – does the product comply or exceed all relevant legal regulations and standards?
Any defects discovered are recorded against the products unique serial number and investigated fully, allowing us to amend our processes, implement training or further control checks to stop repeat failures. Our team of experience operators and support staff get together daily and weekly to review and resolve quality issues allowing everyone in our team to understand the importance of a customer focused approach.
