Delivery

Q: Where do you ship to?

A: We deliver to mainland UK and Scotland. For international shipping, please reach out to us using the contact form and provide your full shipping address along with your contact number.

 

Q: How long will it take for my order to be dispatched and delivered?

A: Orders are usually processed and dispatched within 3-5 working days if the item is in stock. Delivery times vary based on location and weight:

  • United Kingdom:
    • 2-4 Business Days for orders below 4kg.
    • 3-5 Business Days for orders above 4kg.
  • Scotland:
    • 2-4 Business Days for orders below 4kg.
    • 10-14 Business Days for orders above 4kg.

You will receive an email notification once your order is dispatched and another on the delivery day with the driver’s name and a tracking link. Please note that slight delays may occur during busy periods.

 

Q: Can I change my delivery address after placing an order?

A: No, we only deliver to the address provided at the time of the order. If changes are required, contact us as soon as possible to explore potential solutions.

 

Q: Which company is responsible for the delivery?

A: We use reliable third-party courier services to ensure the safe delivery of your items. The specific courier details will be included in your dispatch email.

 

Q: How can I track my parcel?

A: Once your order is dispatched, you will receive an email with a tracking link. This link allows you to monitor your delivery progress in real time.

 

Q: Do I need to pay for shipping?

A: Fees apply for international orders outside the UK, please contact us using the contact form with your full shipping address and contact number for a personalised quote. We're committed to reducing these charges while also working to minimise our environmental impact.

 

Q: How does express shipping work?

A: Express shipping is available at an additional cost for select products to mainland UK and Scotland. Orders using express shipping are prioritized for processing and dispatched faster than standard delivery. 

 

Q: What happens if I miss my delivery?
A: If you’re not available during the allocated delivery time, the courier may attempt re-delivery. If additional delivery attempts are needed, we reserve the right to charge a re-delivery fee.