Privacy & Cookies Policy

Privacy Policy

At Fatyak, we value your privacy and are committed to protecting your personal information.

Fatyak is a trading name of Techneat Engineering Ltd, whose registered office is:

Techneat Engineering Ltd
2A Henry Crabb Road
Littleport
Ely
Cambridgeshire
CB6 1SE
United Kingdom

Company Registration No: 01826948
VAT Registration No: 388860491

This Privacy & Cookies Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

By using this website, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment information (processed securely by our payment providers)
  • IP address
  • Browser type and device information
  • Website usage information
  • Cookie preferences

We only collect information that is necessary to provide our services and improve your shopping experience.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to enquiries
  • Manage your account
  • Process refunds or returns
  • Prevent fraud and improve website security
  • Improve our products and website
  • Comply with legal obligations

If you have chosen to receive marketing emails, we may occasionally send you news, offers and product updates. You can unsubscribe at any time using the link included in every email.

Payment Information

We never store your full payment card details.

Payments are securely processed by trusted third-party payment providers including Shopify Payments, Stripe, PayPal, and other authorised payment processors where applicable.

These providers process your payment information in accordance with their own privacy policies.

Sharing Your Information

We never sell your personal information.

Your information may only be shared where necessary with trusted service providers, including:

  • Delivery companies
  • Payment providers
  • Website hosting providers
  • Fraud prevention services
  • Government authorities where legally required

All third parties are required to keep your information secure and confidential.

Data Retention

We only keep your information for as long as necessary to:

  • fulfil your order
  • provide customer support
  • comply with legal or tax obligations
  • resolve disputes
  • prevent fraud

Once no longer required, your information is securely deleted or anonymised.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict how your information is processed
  • Object to processing for marketing purposes
  • Request a copy of your information (data portability)
  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Security

We take the security of your personal information seriously.

Our website uses SSL encryption and industry-standard security measures to protect your information from unauthorised access, alteration, disclosure or destruction.

Although we take every reasonable precaution, no method of internet transmission is completely secure.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit our website.

They help the website function correctly, remember your preferences and improve your shopping experience.

How We Use Cookies

We use cookies to:

  • Keep products in your shopping basket
  • Remember your preferences
  • Enable secure customer login
  • Improve website performance
  • Measure website traffic
  • Understand how visitors use our website
  • Support marketing and advertising where consent has been given

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly.

Without them, features such as shopping baskets, checkout and customer accounts would not work.

Performance & Analytics Cookies

These help us understand:

  • which pages are visited
  • how visitors navigate the website
  • where improvements can be made

This information is anonymous and helps us improve the customer experience.

Functional Cookies

These remember choices such as:

  • language preferences
  • recently viewed products
  • account settings

They make your future visits quicker and more personalised.

Marketing Cookies

With your permission, marketing cookies may be used to show relevant advertisements on platforms such as Google or Meta (Facebook & Instagram).

These cookies help us measure the effectiveness of our advertising.

Managing Cookies

You can choose whether to accept or reject non-essential cookies through our cookie banner.

You can also manage or delete cookies at any time through your web browser settings.

Please note that disabling essential cookies may affect parts of the website, including checkout and account functionality.

Third-Party Services

Our website may use trusted third-party services including:

  • Shopify
  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Stripe
  • PayPal
  • Shipping and courier integrations

These services may use cookies or collect information in accordance with their own privacy policies.

Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their own privacy policies.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in legislation or our business practices.

The latest version will always be published on this page.

Contact Us

If you have any questions regarding this Privacy & Cookies Policy or wish to exercise your data protection rights, please contact us.

Fatyak
Techneat Engineering Ltd
2A Henry Crabb Road
Littleport
Ely
Cambridgeshire
CB6 1SE

Email: info@fatyak-kayaks.co.uk
Telephone: +44 (0)1353 862044

This version is more concise, easier for customers to read, and better aligned with the clean style used across the rest of the Fatyak website while remaining suitable for a UK Shopify store operating under UK GDPR.