Exchanges and Refunds
Q: Can I return unwanted items for a refund?
A: Yes, you are welcome to return any item ordered from Fatyak within 14 working days from the day after you receive it. We ask that returns are made promptly and that the products are kept in new condition. You are responsible for the return shipping costs unless the item is faulty or damaged. Please ensure items are securely packaged and include the original invoice along with a returns authorisation number, which you can obtain by contacting us here.
Q: How do I initiate a return?
A: To initiate a return, contact us here. We will provide you with a returns authorisation number and instructions on how and where to send the item. Be sure to package the item securely to prevent damage during transit.
Q: Are there items that cannot be returned?
A: Yes, the following items are excluded from the right to cancel and cannot be returned:
- Goods made to specification or personalised.
- Goods that are damaged due to wear and tear.
- Goods that are deteriorated.
- Expired gift vouchers.
Q: What happens if I return an item after 14 days?
A: Returns after the 14-day period may be accepted at our discretion, but a 20% restocking fee will be deducted from the refund amount.
Q: How long does it take to process a refund?
A: Once your returned item is delivered to our facility, we aim to process it within 14 business days. Please note that this time frame may be extended during sale and holiday periods.
Q: How can I exchange my Fatyak product?
A: To exchange an item from your recent order, simply contact us here to initiate a return. We will provide you with a returns authorisation number and instructions on how and where to send the item. Once we’ve processed the return, you can place a new order on fatyak.com. Please ensure the item is securely packaged to prevent damage during transit. Unfortunately, we cannot offer direct exchanges.