Fatyak Warranty Update
We are proud to announce that we are now increasing the warranty on all of our kayak and board range. The warranty will go from 12 months to 36 months and is effective immediately. This reflects the confidence we have in our range of products.
Our kayaks and boards are long lasting and are designed to handle a lot of wear and tear. Over recent years of developing and selling our products we have constantly improved our quality control process, as well as our manufacturing process.
To make sure we can back up our claims of a high quality product (as well as the glowing reviews we get from the community!) we implement a 4 stage quality check system throughout the manufacturing process. This ensures that the Fatyaks are fit for purpose in every way. All products undergo inspection for moulding defects, visual examinations by the shift leader, examinations as bagged or stored, as well as an examination on dispatch. Additionally, each Fatyak undergoes a check against 3 key criteria as part of a customer-focused approach to assess potential risk. These include:
– Functionality, such as performance and longevity.
– Aesthetics, considering how the product will meet our customers’ expectations.
– Legal requirements, ensuring that the product complies with or exceeds necessary standards.
And if any defects are discovered are recorded against the product’s unique serial number and investigated – allowing us to amend process, implement training, or increase control checks if needed to stop any further failures.
Our quality checking system is independently verified by external auditors to the British ISO 9001:2008 standard. With this, you know we can be relied upon!
Each of our products has an unique serial number printed on it. This helps with identity, so in the unlikely event of a warranty claim, making it easy trace back through our manufacturing process.
To read more about our quality control process, click here.
The Fatyak Team