Shipping costs are calculated on an item by item basis and are dependant on your shipping location. To calculate your shipping costs, simply add the products you wish to purchase to the cart and enter your postcode. We ship to France, Germany, Spain and Portugal as well as the UK and Ireland.
Goods, other than faulty goods, may be returned within 14 working days of the day after the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer, unless the product is faulty or damaged.
Delivery & Tracking
Our Fatyaks are despatched direct from our factory in North Wales via Tuffnells Ltd, an email notification will be sent upon despatch. Plus, a further email is sent on the day of delivery confirming delivery driver name with a link to track your goods.
Avoid Re-delivery Costs
If you are not there to receive your goods at the allocated time, we may have to pass on a re-delivery charge from the delivery company. To avoid this happening, please carefully check the date of delivery that we will send out, and if there are dates that you do NOT want us to deliver on, please note this when you order.
Incorrect or Damaged Items
For damaged, defective, incorrectly sent, incorrectly advertised items, please contact us immediately and we will advise you on where to return the item. Do not sign for (and therefore accept delivery of) any item before you have checked it. You will not be offered a refund or replacement unless you have checked the item and not signed for it. If you find that the item has been damaged, do not sign for it, do not accept delivery and contact us immediately.
Please read our full terms and conditions here https://fatyak-kayaks.co.uk/terms-condition/