Refund Policy / Cancelation Policy

We at Fatyak Kayaks will accept returns on the basis that the item/items are returned in a re saleable condition with all packaging intact. Return of goods is the responsibility of the customer, for this reason we suggest an insured method of return such as Recorded Delivery. Return postage costs cannot be covered by Fatyak Kayaks unless damaged or faulty goods. You must inform us of your intent to return your item/s by phone or email, these items must be received back with us within 7 days of receiving your order. If you inform us within this period you will receive a full refund. If you inform us after this period the refund will be subject to a restocking charge of 20% to be deducted off of the refund total.

I received the wrong product?

Please contact us immediately to rectify.

My item was damaged on delivery, what do I do?

Please check your goods on delivery, do not sign for goods until checked. If the goods are damaged please do not accept delivery, please contact us immediately. We use a third party courier and cannot claim if you sign for the goods as being OK. No refund or replacement will be given if you accept delivery of damaged goods.